Loyalty Card Terms & Conditions

Loyalty Points Scheme

By using our loyalty card, you agree to the following terms and conditions.

1. Earning Points

• Customers earn loyalty points equal to 5% of the value of eligible purchases.
• Points are awarded after each qualifying purchase and are automatically added to your electronic loyalty card.
• Points have no cash value and cannot be exchanged for cash.

2. Redeeming Points

• Points can be redeemed against future purchases in-store.
• Points may only be redeemed by presenting your registered electronic loyalty card at the time of purchase.
• Points cannot be used to purchase gift cards (if applicable).

3. Points Expiry

• Loyalty points remain valid for 12 months from the date they are earned.
• Any unused points will automatically expire after 12 months and will be removed from your loyalty card.
• Expired points cannot be reinstated.

4. Lost or Damaged Cards

• Please notify us as soon as possible if your electronic loyalty card is lost or you change your contact details.
• We will make reasonable efforts to transfer your balance where ownership of the account can be verified.

5. Returns and Refunds

• If an item is returned for a refund, any points earned from that purchase will be deducted from your loyalty card balance.
• If points were used towards a refunded purchase, the refund may be adjusted accordingly.

6. Misuse

• We reserve the right to refuse, suspend, or cancel a loyalty card if we believe it has been used fraudulently or in breach of these terms.

7. Changes to the Scheme

• We may amend these Terms & Conditions or withdraw the loyalty scheme at any time.
• Where reasonably possible, we will provide notice of significant changes.

8. General

• The loyalty card remains the property of the business.
• Participation in the loyalty scheme is deemed acceptance of these Terms & Conditions.
• These Terms & Conditions are governed by the laws of England and Wales.